Customer service

customer service

Our technical engineers are actively involved and are held responsible from the production and manufacturing  process to the FAT and SAT stages hence, guarantee to our Customer the assistance by a single competent professional from conception to installation and commission to the operators training, for repairing and maintenance services.
 
Documentation
The technical manual for installation, use, maintenance, and the recommended spare parts list are supplied with the machine. On  your request we provide protocols for acceptance FAT (Factory Acceptance Test), SAT (Site Acceptance Test) and protocols for validation IQ, OQ, PQ.
 
Technical service
Our staff are available to answer your questions for solving technical, electric and electronic problems.‘Tele-service’ is also offered for allowing remote diagnosis, software modifications and upgrades.
 
Maintenance
Keep your machine operating efficiently is important and over the years your machine is subject to normal wear and tear, our technical team is available for restoring, cleaning and replacing the worn-out parts of the machine.
 
Machine upgrades
In the course of the time, your business may evolve and our technical team are available for upgrading and/or replacing parts of your existing machine units and systems.
 
Spare parts
Spare parts can be identified by the recommended spare parts list and manual delivered with the machine.  The wear parts are available ex-stock while the customised parts  are manufactured from the original design drawings of the machine.